Privacy Policy

Short summary. We collect only what we need to respond to your enquiries and deliver orders. We don’t sell your data. Optional cookies/analytics are loaded only if you choose “Accept all” on our cookie banner.

1. Who we are

Kivaniyon (kivaniyon.com) is a dessert studio based in South Brisbane, Australia. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are in the EU/UK, we also outline rights consistent with GDPR; if you are in California, CCPA/CPRA.

2. What’s in this policy

3. Information we collect

Contact details — name, email, phone number.
Order details — event date, serves, flavours, design notes, delivery/pickup preferences.
Communications — messages and attachments you send to us.
Technical — essential cookies (for site operation); optional analytics only with your consent.

4. How we collect

Directly from you via our enquiry form, email, or phone. We do not purchase marketing lists.

5. How we use & lawful bases

Responding to enquiries and providing quotes — performance of a contract / pre-contractual steps.
Fulfilling orders and customer support — performance of a contract.
Improving our website and services — legitimate interests (only using de-identified or consented data).
Optional marketing (e.g., newsletter) — consent (you can unsubscribe anytime).

6. Cookies & analytics

Our site shows a cookie banner. If you choose Accept all, we may load optional cookies (e.g., analytics). If you choose Only necessary, we set only essential cookies needed to run the site. You can change your choice by clearing the kvny_cc cookie in your browser. See our Cookies Policy for details.

We do not sell personal information. We may share data with service providers acting on our behalf (e.g., email and hosting providers, error monitoring, couriers for deliveries). These providers are bound by contracts to protect your data and use it only per our instructions.

8. Retention

We keep enquiry and order records only as long as needed for the purposes above and to meet legal or tax obligations. When no longer required, we securely delete or de-identify the data.

9. Security

We use reasonable technical and organisational measures (access controls, TLS in transit, principle of least privilege) to protect personal information. No method of transmission or storage is 100% secure; if a breach is likely to cause serious harm, we will follow applicable notification requirements.

10. Your rights

Australia (APPs): access and correction of your personal information.
EU/UK (GDPR): rights to access, rectification, erasure, restriction, portability, and objection; right to withdraw consent.
California (CCPA/CPRA): rights to know, delete, and correct. We do not “sell” personal information as defined by CCPA.

To exercise your rights, contact us using the details below. We may need to verify your identity.

11. Contact & complaints

Email: kivaniyon@gmail.com
Phone: +61 7 3844 8165
Address: Southbank Parklands, Shop/30B Stanley St Plaza, South Brisbane QLD 4101

If you’re in Australia and are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. Material changes will be noted on this page with a new “Last updated” date.